FAQs

If I'm not satisfied with my purchase, can I return it for a full refund?

Yes, but there are restrictions. First, you have 30 days from the date purchase to return the item. In addition, if the item is removed from it's bag and used in any way, this makes that purchase ineligible for a refund.

Are ALL credit card transactions secure?

Yes! As a nationwide company, our customers safety and privacy is out number one priority.  We assure you that your personal and/or payment information is completely safe with us. We take all the necessary steps to continue to upgrade our system's security as warranted.

If I need to get in touch with US MED Direct and speak with a customer service representative,
what number do I call?

You can speak with one of our friendly customer service representatives by calling us, toll-free at 1-866-938-4485. Our normal hours of operation are 9:00 a.m. to 5:00 p.m., Eastern Time, Monday through Friday.